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FAQ's for Buyers

What do I need to do to buy a product on

  • Welcome to! Anyone is welcome to browse around the site and add products to the Cart. You will need to register with a valid email address in order to check out and complete the purchase process.
  • In order to buy a product, you must be over the age of 18 or have parental permission or supervision.


  • Yes, the one transaction amount will be refunded via same source within 15 to 20 working days.

What are the Delivery Handling and Packing Charges?

  • Delivery Handling and Packing Charges varies with each order as specified by the seller. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal Delivery Handling and Packing Charges helps us to offset logistics costs. The Delivery Handling and Packing Charges may be waived off for certain orders, as per the discretion of the sellers.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on

  • There are NO hidden charges when you make a purchase on The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
  • Delivery Handling and Packing Charges may be extra as mentioned above

What is Cash on Delivery?

  • If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. (currently not available)

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Delivery periods are mentioned for each product. Title and risk of loss and damage pass to the customers upon delivery of products. Customer has to pay all shipping and handling charges specified during the ordering process. Shipping schedules are estimates only and cannot be guaranteed, since most our products are produced against the order to maintain the freshness. We are not liable for any delays in shipment.

Estimated delivery time depends on the following factors:

  • The food maker/seller offering the product
  • Product's availability with the food maker/seller
  • The destination to which you want the order shipped to and location of the food maker/seller.

If not satisfied can I return the product and get refund?

  • Food products are not returnable. works with micro entrepreneurs, farmers and self help groups only, returning of the product is a huge burden on them, and hence we do not accept any returns. If there is a genuine problem, please write to us at

Is it safe to shop on

  • We use secure socket layer (SSL) software, (please check this) which encrypts your credit card number so that it cannot be read as information travels over the Internet. SSL is the industry standard for transmitting secure commerce transactions.
  • accepts all major credit card/debit card.

Why do I need to register to make a purchase?

  • Registering for an account allows communicate with you and lets you easily manage all of your orders. Also, creating an account can make future orders much more convenient, because you can store things like your shipping address.
  • All you need is a valid email address. It takes just a few seconds to create an account please give link here

How does shipping work?

  • Sellers directly deliver the products from their unit, this ensures the freshest quality.

What payment methods do you accept?

  • accepts all major credit card/debit card.

I have a problem with my order. What should I do?

  • Your satisfaction is our top priority-we want you to feel confident about your purchase with, you can always email at, we will work to resolve your problem quickly.

I forgot my password. What should I do?

  • When you try to log in, you'll see a link that says "Forgot your password?" Just click on this link and you'll be given instructions on how to reset your password.

How can I see my order history?

  • Go to Purchase History within Your Account page. You'll see a list of all your orders on this page. Click on any Order ID number to see the details of that order.

How can I add or delete an address from my address book?

  • Go to Address Book within Your Account page. Click on the name of any address to edit it or click "Remove" to delete it. If you want to add a new address, click on the "add new address" button.
  • We save all shipping addresses to your Address Book automatically-we think it just makes future ordering a bit easier.

I'm not getting email from What should I do?

  • Check your junk mail or spam folder. To prevent this in the future, you can add your address book or safe list.

How can I give ithiha feedback?

  • We love hearing from you! Let us know how we can improve or send us some love by emailing

What should I do if I see incorrect information on the site?

  • Please tell us so we can fix it quickly! Email us at

I think something or someone on is violating your policies. What should I do?

  • Email us at and we'll look into it. You can read our User Agreement as a point of reference.


  • In case of non-availability of the product or seller is not available to produce the said products, our sellers will contact you and inform you about the non availability of the said product and suggest alternative product if required.

I've read through the FAQ and I haven't found an answer to my question. How do I contact

  • Email us at